Terms & Conditions
Please read the below carefully so you are aware of the terms and conditions for accessing services.
Payment
Payment for individual services (initial assessments, therapy and reviews) are required in advance. These will be invoiced at the time of booking. If payment is not received before the 48hours prior to the session, the session(s) will be cancelled.
It can be arranged for on going therapy sessions to be invoiced on a monthly basis.
Cancelled sessions will be refunded as per the conditions below.
Payment on invoices to schools and companies is required within 14 days.
Travel
There will be no charge for mileage unless the round trip exceeds 20 miles from Loddon, Norfolk.
For additional mileage, there will be a £0.50 per mile charge. All mileage is calculated using GoogleMaps
Missed/
cancelled sessions
There will be no charge for sessions cancelled before 17:00 the previous day.
After this time a charge of 50% may be required.
Missed sessions, such as if I arrive at your child's school or home and they are unavailable will be charged in full.
If there are multiple cancelled or missed sessions, in a block of therapy, I may have to withdraw my services.
If I have to cancel a session, I will let you know as soon as possible and this can be rearranged or refunded, according to your preference.
Complaints
I very much hope that any complaints you have can be discussed with myself. I endeavor to provide the best service possible and appreciate any feedback you may have. If you would wish to make a formal complaint, please contact the Association of Speech and Language Therapists in Independent Practice at https://asltip.com/.